Automated Teller Machine is a computerised machine that provides the
customers of banks the facility of accessing their accounts for dispensing cash and to
carry out other financial transactions without the need of actually visiting a bank
2.What type of cards can be used at Corporation Bank ATM?
The ATM cards/debit cards, credit cards and prepaid cards(that permit cash
withdrawal) can be used at Corporation Bank ATMs for various transactions.
Corporation Bank has tie up arrangement with VISA, MasterCard, Cash Net, NFS
(National Financial Switch), State Bank of India, Karnataka Bank, ING Vysya Bank,
Dena Bank and Bank of Rajasthan.
3.What are the services/facilities available at CorpBank ATMs?
cash withdrawal and Balance Enquiry facility is available to all cardholders.
In addition, Corporation Bank cardholders when transacting in CorpBank ATMs can
Avail of following services/facilities:
Funds Transfer between Own Accounts
NEFT-National Electronic Funds Transfer
Prepaid Mobile Recharge Facility
LIC Premium Payment
Direct Tax (select taxes) Payment through ATMs
4.How can one transact at CorpBank ATM?
For transacting at CorpBank ATM, the customer has to insert their card in the
ATM and enter their Personal Identification Number (PIN).
5.Can Corporation Bank cards be used at any bank ATM in the country?
Yes. The cards issued by banks in India should be enabled for use at any bank
ATM within India.
6.What is a Personal Identification Number (PIN)?
PIN is the numeric password for use at the ATM. The PIN is separately
posted/handed over to the customer by the card issuing branch. If incase you do not
receive your PIN within 7 working days from receiving your card, please contact
your branch. For security reasons, This PIN has to be reset to a new PIN by the
customer. The PIN number should not be written on the card etc as in such cases the
card can be misused if card is lost/stolen.
7.What should one do if he forgets PIN or the card is sucked in by the ATM?
Corporation Bank Cardholders can visit the Nodal Branch within 2 days from
date of capture and collect the card after producing valid Photo Identity Proof. The
address of the nodal centre will be mentioned at the ATM site.
Other Bank cardholders can also visit the nodal branch within 2 days from date of
capture and collect the card after producing valid Photo Identity Proof. Alternatively,
Other Bank cardholders may contact the card issuing bank branch and apply for issuance of a new card.
8.What should be done if the card is lost/stolen?
The customer may contact the card issuing bank immediately on noticing the
loss so as to enable the bank to block such cards.
Corporation Bank Debit cardholders have to get their card blocked immediately if it
is stolen/misplaced/captured in ATM by calling the following numbers
Toll Free 1800 425 2407 (For select operators)
For All lines 080 - 26602500 / 26600587
9.Is there any minimum and maximum cash withdrawal limit per day?
Currently Corporation Bank cardholders transacting in Corporation Bank
ATMs can withdraw Rs. 25,000 per day subject to per transaction limit of Rs.15,000
or balance in your account, whichever is lower.
Other Bank cardholders can withdraw maximum of Rs.10,000 per transaction.
10.Do banks levy any service charge for use of other bank ATMs?
As per RBI guidelines, no charges are payable for using other banks' ATM
for balance enquiry. However, the number of free cash withdrawals is restricted to
five transactions per calendar month to savings bank account holders. For
transactions beyond this minimum number of transaction for savings bank account
holders and to all other account holders, banks charge maximum of Rs 20/- per
11.What should be done in case during the cash withdrawal process, cash is not disbursed but the account gets debited for the amount?
The customer may lodge a complaint with the card issuing bank. This
process is applicable even if the transaction was carried out at another banks ATM.
12.How many days maximum would the bank require to re-credit the account for
such wrong debits?
As per the RBI instructions, banks may re-credit such wrongly debited
amounts within a maximum period of 12 working days.
13.Are the customers eligible for compensation for delays beyond 12 working days?
Yes. Effective from July 17, 2009, banks shall have to pay customers Rs 100/- per day for delays beyond 12 working days. This shall have to be credited to the account of the customer without any claim being made by the customer.
14.In case the compensation is not credited as mandated, what recourse does the customer have?
For all such complaints customer may lodge a complaint with the local Banking Ombudsman if the bank does not respond.
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